Terms of service

Agreement

By using justsogood.com.au or purchasing our products, you agree to these terms. We may update these terms at any time - continued use means you accept any changes.

Eligibility

  • Age: Must be 18+ to place orders (under 18 requires parental consent)

  • Location: Australia-wide delivery only

  • Account: Provide accurate information and keep login details secure

Orders & Pricing

Order Process

  • Orders are offers to purchase - we reserve the right to accept or decline

  • Email confirmation doesn't guarantee acceptance until payment processed

  • We may limit quantities or cancel orders for pricing errors or suspected fraud

Pricing

  • All prices in Australian dollars (AUD) including GST

  • Shipping costs additional and calculated at checkout

  • Prices may change without notice

Payment

  • Payment required before processing

  • You're responsible for any bank fees

  • Failed payments may result in order cancellation

Delivery

Estimated delivery: 2-4 business days
Australia-Wide: Delivery times vary by location
 Click & Collect: Free pickup at 560 Hume Street, South Albury NSW 2640

You must provide accurate delivery details. We're not responsible for delays from incorrect addresses.

Returns & Refunds

Important: No returns for change of mind due to food safety regulations.

We Accept Returns For

  • Faulty, damaged, or spoiled products

  • Wrong items delivered

  • Products not meeting food safety standards

Process

  • Contact us within 48 hours of delivery

  • Provide order number, photos, and issue description

  • Assessment within 1-2 business days

  • Choose refund, replacement, or store credit

Prohibited Use

You may not:

  • Use our site for unlawful purposes

  • Transmit harmful code or attempt unauthorised access

  • Provide false information

  • Resell our content without permission

Intellectual Property

All website content (text, images, logos) is owned by Just So Good. You have limited license for personal use only - no reproduction or commercial use without permission.

Privacy

We protect your personal information according to Australian Privacy Principles. See our Privacy Policy for full details.

Warranties & Liability

Our Guarantee

Products will:

  • Meet Australian food safety standards

  • Be within use-by dates at dispatch

  • Match descriptions and be properly handled

Limitation of Liability

Our liability is limited to replacement, repair, or refund of products to the maximum extent permitted by Australian law.

Your Consumer Rights

Nothing in these terms excludes your rights under Australian Consumer Law.

Account Termination

  • You: Can stop using services anytime (outstanding orders remain valid)

  • Us: May suspend accounts for terms violations or harmful conduct

Legal

  • Governing Law: New South Wales, Australia

  • Disputes: Subject to NSW court jurisdiction

  • Severability: Invalid provisions don't affect remaining terms

Contact Support

Email: info@justsogood.com.au
 Phone: 02 6041 2729
 Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST
 Address: 560 Hume Street, South Albury NSW 2640

Response Times: Email within 24-48 hours, phone support during business hours

Last updated: September 2025

The Trustee for Just So Good Family Trust, ABN: 11 204 631 373