Shipping policy

Delivery Coverage

Australia-Wide Shipping - We deliver to all states and territories across Australia.

International Shipping - Not currently available.

Processing & Dispatch

  • Standard Orders: 0-1 business days processing

  • Weekend Orders: Processing begins next business day

  • Same Day Dispatch: Available for orders placed before 5:00 PM (conditions apply)

  • Peak Periods: May extend to 2-3 business days with email notifications

Shipping Options

Standard Australia Post

  • Competitive flat-rate pricing based on weight and destination

  • Full tracking and insurance included

  • Calculated at checkout

Click & Collect (FREE)

Location: 560 Hume St, South Albury NSW 2640

  • Ready: 1-2 hours for in-stock items

  • Hours: Mon-Fri 9AM-5PM, Sat 9AM-1PM (by appointment)

Packaging

We use environmentally friendly, recyclable materials with protective sealing to ensure your nuts and dried fruits arrive fresh and undamaged.

Delivery Information

  • Estimated delivery: 2-4 business days

  • Standard: Left in secure location with notification card if no one home

  • Signature Required: Available as upgrade option

  • Tracking: Provided for all orders

Special Services

  • Gift Orders: Gift messages and discrete packaging available

  • Corporate/Bulk: Flexible scheduling and multiple addresses

  • Subscriptions: Automated processing with consistent delivery

Delivery Issues

Contact us within 48 hours with your order number for fastest resolution. We'll investigate immediately and typically resolve issues within 24-48 hours.

Order Changes

  • Before Dispatch: Address updates, additional items, and delivery changes possible

  • After Dispatch: Limited options - contact us immediately for best results

Restrictions

We cannot ship items requiring refrigeration, products restricted by quarantine laws, or items prohibited by Australia Post guidelines.

Quality Guarantee

All shipments include:

  • Freshness protection through optimal packaging

  • Full replacement guarantee for shipping-related quality issues

  • Insurance coverage and immediate replacement for damaged items

Contact Support

Email: orders@justsogood.com.au
 Phone: 02 6041 2729
 Address: 560 Hume St, South Albury NSW 2640

Last updated: September 2025

This policy operates with our Refund Policy, Terms of Service,  and Privacy Policy.