Privacy policy
Effective Date: 2 Sep 2025
The Trustee for Just So Good Family Trust (ABN: 11 204 631 373) is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the Australian Privacy Principles is available at www.oaic.gov.au.
What Personal Information We Collect
Personal Information is data that identifies an individual. The types of personal information we may collect include: name and contact details (e.g. email, phone, address), payment information, order history, marketing preferences, and information collected from cookies and website analytics.
This information may be collected through our website www.justsogood.com.au, email or phone communications, newsletter sign-ups and surveys, competitions or promotions, social media interactions, and third-party platforms and partners.
Why We Collect Personal Information
We collect your personal information to process and deliver your orders, provide customer support, communicate updates, offers and promotions, improve our products and services, and comply with legal obligations. You can opt out of our marketing communications at any time by clicking "unsubscribe" or contacting us directly.
Sensitive Information
We do not actively collect sensitive information such as racial or ethnic origin, religious beliefs, or health data. If such information is ever provided to us, it will only be used for the primary purpose for which it was given, with your explicit consent, or when required or authorised by law.
Third-Party Disclosure
We only share personal information with trusted third parties where necessary, including payment providers (via secure, encrypted connections), couriers and logistics partners, marketing and email service providers, and where legally required. We take all reasonable steps to ensure third parties handle your data in accordance with this policy.
Data Security & Retention
We store your personal information securely and protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. When no longer required, we take reasonable steps to destroy or de-identify it. Most personal information is retained for at least 7 years. Aggregated or anonymised data (which does not personally identify you) may be retained indefinitely for analytical or business purposes.
Access & Corrections
You may request access to the personal information we hold about you or request corrections if it is inaccurate or outdated. To do so, please contact us in writing. We may require proof of identity before fulfilling your request. We do not charge for access requests, though a small administrative fee may apply for extensive requests.
Cookies and Website Analytics
Our website uses cookies for essential functions (shopping cart, login), analytics (website improvement), and marketing (personalised recommendations). You can manage cookie preferences through your browser settings or account preferences.
Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. Enhanced privacy protections apply to users under 18.
Keeping Your Information Up To Date
It's important that your information is accurate. Please notify us of any changes so we can keep our records current.
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website at www.justsogood.com.au.
Contact Us
If you have any questions, concerns, or complaints regarding your privacy or this policy, please get in touch:
Email: info@justsogood.com.au
Phone: 02 6041 2729
Postal Address: 560 Hume St, South Albury NSW 2640
This Privacy Policy ensures compliance with Australian privacy law while keeping your personal information secure. We're committed to transparency and protecting your privacy while you enjoy our premium nuts and dried fruits.
